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FAQs

SAFETY

What should I do if I accidentally ingest the ingredients?

In the event of accidental swallowing:

  • Rinse mouth with plenty of water
  • Seek medical advice immediately
  • Provide ingredient information to medical practitioner

What should I do if I get the ingredients in my eyes?

In the event of accidentally splashing in your eyes:

  • Rinse cautiously with water for several minutes
  • Remove contact lenses, if present and easy to do
  • Continue rinsing
  • Seek medical advice if irritation persists
  • Provide SDS information to practitioner

Do your fragrance oils contain allergens?

All of our fragrance oils are allergen free.

Where can I find the ingredients list for your soaps?

You can download the ingredients information for each of our soap kits on the relevant product page.


MY ORDER

How long will it take to receive my order?

We aim to ship your order within 2 working days by tracked shipping.

How much is postage?

We charge £3.99 for postage and packaging.

 

INGREDIENTS

Do your products contain palm oil?

Yes, our soap bases currently contain palm oil derivatives, however, we are working hard to remove these from our products as soon as we can.

Do your products contain coconut oil?

No, we do not have any coconut oil in any of our products.

I have run out of ingredients, can I order more?

Yes, you can always order more ingredients from our website.

 

PROCESS

My powders are clumping, what do I do?

To help stop your powders or exfoliants from clumping, coat them in a small amount of olive oil before adding them to your liquid soap base. This prevents them from sticking together.

How do I stop my soap from sweating?

The ingredients in the soap draw moisture from the air, hence why you can sometimes observe droplets on the surface. Cover or keep your soap in a container to keep it from sweating and prolong its life. 

Can I set my bar in the fridge?

No, it is recommended that you set your bar at room temperature in order to help prevent it from sweating.

How much fragrance oil should I use per bar?

A couple of drops will be more than enough to make your bars smell great (1-4 drops recommended). 

How much colour should I add to my bar?

Less is definitely more when it comes to adding your powders, especially if you like a paler colour. We recommend ¼ teaspoon per bar. 

Why does my Spirulina bar smell strongly?

The spirulina powder is derived from algae. We recommend using it in small quantities in order to reap the benefits but avoid the smell.

What if I make a mistake?

The beauty of the melt and pour method is that you can melt the soap base again if you make a mistake with your timing. 

What if I don’t have a microwave?

No problem, you can use a saucepan to melt down your soap base.

How many bars of soap will my kit make?

Your soap kit contains enough ingredients to make 3 beautiful bars of soap.

What equipment will I need?

In addition to the ingredients in the box ,you will need a knife, a chopping board, some mixing containers (coffee mugs will do), olive oil (optional), and a microwave or saucepan and stove.

What soap method will I be using? 

Our soap kits follow the melt and pour method. We think this is the most accessible and fun approach that anyone can dive straight in too. 

Do I need any prior knowledge? 

No, we have you covered. Within the box you will receive step by step instructions and guidance to help you along with your first bars of soap.